15th WCEH 2018

General Information


Banks offering currency exchange facilities are located close to the Congress venue. Banking hours are 0900-1630hrs, Monday to Friday. Travelex currency exchange stores are open every day of the year for all International Arrivals and Departure flights. ATMs are also available at Auckland Airport.

All major credit cards are accepted and Automatic Teller Machines (ATMs) are readily available.

Business Hours

Business hours are generally from 9:00-17:00 weekdays.

General shopping hours are 10:00-18:00 weekdays and 10:00-16:00 weekends. Many stores operate late night shopping on Fridays until 21:00.

Car Rental

Avis Rent a Car is offering its corporate rates to Congress delegates. Just call the local Avis office in your country and quote the booking reference number: AWD Z994400.


March is late Summer in New Zealand when Auckland has an average high temperature of 22°C (72°F), and the average low temperature falls to 15°C (59°F). As Auckland has a maritime climate, it is recommended that you bring an umbrella and a light jacket or sweater. If you are travelling further south before or after the Congress, temperatures are cooler so please pack accordingly. For weather information visit www.metservice.co.nz/


The New Zealand dollar is the official currency in the following denominations:
Coins: 10c, 20c, 50c, $1 and $2
Banknotes/Bills: $5, $10, $20, $50 and $100.

Currency Exchange

Banks offering currency exchange facilities are located very near to the SKYCITY Convention Centre on Queen Street. Banking hours are generally 0900 until 1630, Monday to Friday. The bank at Auckland International Airport is open extended hours for all arriving and departing flights.

All major banks have Automatic Teller Machines (ATMs) throughout the terminal. Travelex is open Monday to Sunday, for all international flights. The BNZ is open for all banking needs except foreign currency.

The exchange rate is subject to market fluctuations. The New Zealand dollar is the official currency. For a currency conversion guideline, click here.


Welcome Reception: Business casual
Congress Sessions: Business casual
IFEH President’s Banquet: Jacket and tie/Cocktail dress


New Zealand’s mains electricity is 230/240 volts, 50 hertz. Most hotels and motels have 110 volt AC sockets for electric shavers. You will need an RJ45 type plug to connect your laptop into a computer socket in New Zealand, and an adaptor with a flat, angled two or three-point power plug to connect to the power supply.

Electricity supply is generally very good and reliable; most is generated via hydro electric schemes in the South Island.


It is strongly recommended that you purchase comprehensive travel insurance to cover the duration of your visit to New Zealand and to protect you against cancellation charges, loss or damage to your luggage and personal effects, loss of cash and medical expenses.


English is the common language of New Zealand. Māori, an official language of growing importance, is spoken mainly in the Māori community.


You will need an RJ45 type plug to be able to connect your laptop into a computer socket in New Zealand, and an adaptor with a flat, angled two or three-point power plug to connect to the power supply.

Medical Facilities

Delegates should arrange their own medical and dental insurance cover. Delegates may visit any hospital or health centre in Auckland should they need medical treatment or consultation.


New Zealand system uses a flat, angled two or three-point power plug to connect to the power supply which is 240 volts 50 Hz. You will require an adaptor for other systems.


Morning tea, lunch and afternoon tea will be provided for delegates from Tuesday 20 March to Friday 23 March. Afternoon tea will not be provided on Friday 23 March. Delegates will be responsible for their own breakfast and dinner arrangements apart from the IFEH President’s Banquet on Thursday 22 March. Tickets for the President’s Banquet need to be purchased separately when you complete your online registration.


There are many great places to eat within walking distance of SKYCITY Convention Centre. Take a stroll down Queen Street, Hobson Street, Victoria Street, Symonds Street, Albert Street and Quay Street where you will find an array of restaurants. We will provide you with a Dining Guide just prior to your arrival.

Special Requirements

Every effort will be made to ensure delegates with special needs are catered for. Should you require any specific assistance, or catering please give details required on your registration form.


Goods and services sold in New Zealand are subject to a 15% Goods and Services Tax (GST). Retail suppliers are required to show the GST inclusive price on goods and services, and must clearly state if the tax is not included in the advertised price.

GST cannot be claimed back on purchases when leaving New Zealand. However, depending on the retailer, some goods can be purchased on a GST exclusive basis at the point of purchase, where it can be demonstrated that the items are leaving the country. The retailer is required to courier the items to the airport for you to collect on departure


The taxi fare for a 5km ride in Auckland can cost approximately NZ$12.

Corporate Cabs

Phone: 09 377 0773
Online bookings: www.corporatecabs.co.nz/book_taxi_online_edi.php
Email: akbookings@corporatecabs.co.nz

Co-op Taxis:

Phone: 09 300 3000
Online bookings: www.cooptaxi.co.nz
Email: info@cooptaxi.co.nz


New Zealand has both analogue and GSM digital networks. Check with your phone company before leaving home about international mobile roaming facilities available in New Zealand. There are three major networks providing this service - Telecom, Vodafone and 2Degrees, with a good national coverage. Due to the local topography there may be some network failures in mountain or beach areas. SIM cards can be purchased at Auckland Airport.

The emergency number for police, fire and ambulance: 111


New Zealand is one of the first places in the world to see the new day, in March the time is 13 hours ahead of GMT (Greenwich Mean Time).


Tipping is appreciated for good service.

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